Patient Information

We request that all patients attend about 15 minutes prior to their Initial Appointment time to ensure that all paper work is completed in time for the appointment. Please bring the following, if relevant: doctor’s referral, relevant imaging reports (eg x-ray, Ultrasound Scans or MRI), discharge summary from hospital, current exercise regimes from previous treatment. Please also bring a completed patient registration form. You can download a copy of the form here. If you are concerned about giving us your personal details, you can read our privacy policy here.

We have both limited off street parking, and plenty of street parking available.

Sandra Langton Physiotherapy has set aside an appointment time for you. On the majority of occasions we run strictly to time. If you are too late for us to accommodate your treatment needs, you will have your appointment rescheduled. Should you be regularly late for your appointment, or fail to attend a scheduled appointment, then our non-attendance policy may be enforced.

If you have private health fund cover for physiotherapy, you can use this to assist in the payment of your physiotherapy fee. Each health fund provides different amounts, and different caps on physiotherapy rebates available. Consult with your health fund if unsure of your entitlement.

Payment is requested on completion of each consultation. We have a HICAPS terminal to process your claim, and we also have an EFTPOS terminal for your convenience.

No doctor’s referral is required to claim for private physiotherapy services.

Funding is available through the Chronic Disease Management plan (formerly the Enhanced Primary Care or EPC ). To access funding for this we require a valid, current Chronic Disease Management Care Plan from your doctor.

Sandra Langton Physiotherapy now provides bulk billing with our physiotherapist Avi, for clients with a Health Care Card, or children under 16. We do also have an online claiming facility for processing of your claim through Medicare.

Please bring your Care plan, any additional doctor’s referral letter, and any copies of relevant x-rays, Ultrasound scans or MRI reports to your appointment.

Gold Card Veterans and War Widows are very welcome. There must be a current referral (D904) from your GP or specialist in order for us to claim treatment through the Department of Veteran’s Affairs.

White Card holders are also very welcome, but to claim physiotherapy treatment under the Department of Veteran’s Affairs, the treatment must be for the eligible condition, which must be stated on the doctor’s referral (D904).

If the veteran is over 80 years old, and transport to the practice is difficult, then, upon request, a taxi can be arranged through DVA.

We also assist is supplying goods, such as walking aids, to eligible veterans.

Workers who have a current, accepted WorkCover Qld claim, and have a referral from a GP or specialist are able to access private physiotherapy services. For these clients, we bill WorkCover directly.

Other Workers’ Compensation schemes are usually accepted, but please inform reception staff at the time of booking if you have a different Workers’ Compensation scheme in place, so that we can stream line the claim process.

We ask all Workers’ Compensation clients to bring relevant paper work with them to their appointment, including the doctor’s referral, current medical certificate, claim number and case manager (if known), and any results from investigations (such as x-ray, Ultrasound scans or MRI reports).

If you have been involved in a not-at-fault motor vehicle accident, then you may be able to claim the costs of treatment for injuries you sustained from the CTP insurer.  Sandra Langton will bill the insurance company directly, when a claim has been accepted by the insurer.  If you require more information, click here